In Victoria, cremation services are provided by cemetery trusts which operate strictly regulated crematoria. Our crematorium facilities and chapel are located at our Eaglehawk Cemetery.

Following a cremation, families may choose to honour their loved ones by memorialising their ashes at a cemetery or memorial park. The most common types of memorials involve the placement of ashes in a garden bed or memorial wall and the placement of a bronze plaque.

A wide range of memorial options are available, and—with the correct permission—ashes can also be interred in the grave of a loved one.

Alternatively, a family or loved one may request that the cemetery trust scatter the ashes on the cemetery’s grounds where the cremation occurred or at another of our cemeteries or memorial parks.

Families may also wish to collect the ashes and keep them at home in an urn or scatter them in a meaningful place.

Following the cremation process, you may choose to collect the cremated remains of your loved one from our Eaglehawk Cemetery.

Following the cremation, the ashes are usually available for collection at our office within 2 business days. Please contact us to make a collection appointment prior to visiting the office. If you need to collect the ashes earlier, please contact the customer care team who will do our best to accommodate your needs.

Ashes can be collected from our customer care centre at 5 Victoria Street, Eaglehawk.

When arranging the cremation, you will have nominated whether you will collect the ashes, or whether the funeral director will collect them on your behalf.

If you have nominated your funeral director to collect the ashes on your behalf, they will make arrangements with you directly. If you have nominated to pick up the cremated remains yourself, please read on to understand the collection process.

If you are unsure, check with your funeral director, or refer to the Application for Cremation Authorisation paperwork.

Only the person who signed the cremation paperwork can collect the ashes. To see who the authorised person is, check the Application for Cremation Authorisation paperwork.

If you have nominated to collect the ashes but would like to give permission for another person to collect on your behalf, you will need to provide a completed:

Authority to collect Cremated Remains on behalf of Applicant form

The authorised person(s) is required to provide photo identification when collecting the cremated remains. A copy will be kept by RPCV for record purposes.

RPCV is required to hold the cremated remains for at least 12 months following the cremation. You can find more about this law here.

Please contact us to arrange a collection appointment.

Please bring a copy of your driver’s licence or current photo ID. There is nothing more important than making sure the right person collects the right ashes, and we will need to verify your identity to proceed with the collection.

When you arrive at the sales office you will come into a private appointment room where a member of the customer care team will step you through the process. This can be a difficult time, and we encourage you to take your time.

During this appointment, you will receive a carry bag that contains a cardboard presentation box. Inside this box is a simple plastic urn, and you will need to inspect the label on the urn to confirm the correct ashes are being collected.

Following the collection, you may wish to consider memorialisation of your loved one through purchasing a plaque or an ornamental urn, or arranging a memorial or scattering.